Do you have a minimum order?
Yes, $5.00 minimum per order
What type of payments do you accept?
Mastercard, Visa, American Express, and Discover on-line.
For orders placed in-store on our kiosks we also accept checks and cash.
When will my order be ready?
We offer 4 hour (or less) service on RealPhoto Lustre printing Monday thru Saturday during working hours (RealPhoto Matte, Lustre and Pearl Metallic are printed first AM Monday thru Friday).
Image correction request adds 1 working day Mon-Fri to the order.
All other single surface Epson Fine Art, RealPress or Memory Scan service time is 1 working day Monday through Friday.
Mounting, CanvasWrap, FlexWrap and RealPress books are 3 working day service time Monday through Friday.
Pearl Plex, RealPhoto Albums, PhotoShop, Film and Flat Art scanning service time is 8 working day service Monday through Friday.
What file formats do you accept?
RGB .jpg. We recommend highest quality .jpg in either sRGB or Adobe 1998 color space.
How do I know my image is good enough for the print I choose?
If your image pixel dimensions are 2000×3000 or larger, and your image is sharp, we can print to any of our sizes. . We recommend viewing your images in PhotoShop or Lightroom at 100% to ensure the image is sharp. If you don’t know the pixel dimension of your image, we recommend using our Web uploader, which has file size warnings.
How do I place an order?
Go to our How to Order page, choose your ordering method, use the appropriate software and place your order.
I can’t seem to get the file to 8×10 size without losing an important area of the file?
DSLR cameras create files that are a 2 to 3 ratio, and will fit our “DSLR Ideal Format” sizes without cropping. Sizes like 4×6, 6×9, 8×12, ect, will not require cropping. All other sizes require cropping the image, and our uploaders support and allow you to view and set the cropping.
How will I know the status of my order?
We will send an email when your order is received and an email when your order is complete. If your order is a shipping order, you will receive order tracking for our UPS shipments.
If I am unsure of how my images will print, how can you help?
We print your images either exactly as received, or for an additional $1.00 per image you can ask us to color correct each image. Then a technician will view and individually correct each image for density and color temperature. If you are unsure, we recommend choosing our color correct option. Our in store Kiosks have Photoshop and color calibrated Eizo monitors to insure what you see is what you will get. If you need help, come by or call or email us, we are happy to help.
I sized my image in Photoshop to 6.75 x 9.5 and ordered an 8×10, and I did not receive the image correctly sized. What can I do?
Our systems only recognize our paper sizes, not Photoshop sizing. If you need an image to a specific size which we do not offer, first you must size your image in Photoshop, then you must add a white canvas to your image to our standard paper size. Then submit your order on our standard size, and you will receive your image sized as you wanted.
When I received my prints, they are too dark. What can I do?
If your prints are too dark, and you judged them on your monitor, then your monitor is too bright. See the below question. If you are using Photoshop products to judge your image, you must implement color management and calibrate your monitor. If for any reason you are not happy with our printing, please call us and let us help. If you are unsure on color and density, we offer a color correction choice for $1 each for all original images in an order. In store we have kiosk workstations with Photoshop and Eizo color managed monitors for your convenience.
How do I calibrate my color to your printers?
You don’t calibrate directly to our printers. You calibrate your monitor and generate a monitor profile that software like Photoshop uses to show you accurate color on your screen. We calibrate and balance our printers to create a printer profile. Using a standard working color space like Adobe RGB 1998 or sRGB and embedding this in your file allows our printer software to make sure what is printed is what you saw on your screen. We recommend all clients perform hardware monitor calibration. This is a relatively straightforward and simple procedure. We recommend the i1Display Pro and ColorMunki Display by Xrite.
I have calibrated my monitor, but I am not quite getting the result I want. What should I do?
When you view your image on a monitor, you are viewing with transmitted light. When you view your print, you are viewing with reflected light. To calibrate how you view the print, use a calibrated light source, or view the print in open shade. You can also download our PPRpixTestTarget image and request our printed test target, You can then view the image in your workflow software and compare the image printed on your chosen paper surface.
When I view my images on your ROES upload software, they don’t look like what I see in Photoshop?
Photoshop is a color managed workflow for image optimization. Our upload software(s) are not designed for image optimization, but optimal image ordering and printing. We will absolutely maintain the highest quality possible of your original file. Do not judge image quality or color in our ROES software, but do use the cropping and ordering tools.
I don’t have Photoshop or Photoshop Elements or Lightroom, and I do not calibrate my monitor, Can I still use your services?
Yes, we recommend you keep your files straight out of your camera as highest quality .jpg in the sRGB color space, and use our Web uploader.
I am confused on your ordering process, what should I do?
We are open 8:30 to 5:30 Monday through Friday, and Saturday 9 to 5. Call us or email us and we are happy to help. Or better yet, come visit us in our store, and use our kiosk workstations with Photoshop and Eizo color managed monitors.